Shipping Policy

 

Shipping Policy 

We strive to deliver your purchases safely and on time. Please read our shipping policy to understand how we handle your orders.

Shipping Locations:

We currently ship across New Zealand.

We do not offer international shipping at this time.

Processing Time:

We aim to process orders within 1-2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates:

Auckland Urban Area - $5.99

North Island Non-Rural - $13.99

North Island Rural - $19.99

South Island Non-Rural - $24.99

South Island Rural - $34.99

Free shipping is available for orders over $300.

Shipping Times:

We will aim to dispatch your item in the next business day of order confirmation.

Standard shipping usually takes 1-3 business days depending on your location.

Once your order has been shipped, you will receive a confirmation email.

Order Tracking: 

After your order has shipped, we will provide a tracking number via email so you can follow your package's journey.

Please note that tracking information may take up to 24 hours to update.

Damaged or Lost Items:

If your order arrives damaged or does not arrive within the estimated delivery time, please contact us at sales@theclubplug.co.nz with your order details.

We will work with the courier service to resolve the issue, including providing a refund if necessary.

Incorrect Shipping Information:

It is the buyer’s responsibility to ensure the shipping address provided is correct.

We are not responsible for packages delivered to incorrect or outdated addresses provided during checkout. If the package is returned to us, additional shipping fees may apply to re-send the item to the correct address.